Congrats on your new Kit card!

You can use your card to tap and pay, and also to buy online.  

To keep you safe, you won’t be able to use your Kit card at any store that is associated with alcohol, gambling and other over-18 activities.  

You need some money in your account before you can make it rain. See how much you’ve got in the Kit app. 

• Check your Kit app to find out, go to Spend screen.  
• See how much money is in 'Card available'.
• Your daily spend limit is the maximum you can spend in 24 hours. Ask your Boss what your limit is, or on the Spend screen, click on ‘Manage’ to see your daily spend limit. 

Yes, you can use any ATM in Australia. An ATM may seem like a magical machine that spits out endless money. Turns out, you have to have money on your card - Kit will allow you to withdraw up to $150 per day. Kit doesn’t charge you any fees to use the ATM, but make sure to check if the ATM provider charges you a fee. 

Fun fact: ATM stands for Automated Teller Machine. So saying "ATM Machine” is like saying Automated Teller Machine Machine”. 

There could be a few reasons why your card isn’t working; there may not be enough money on your card, or you’ve exceeded your spending limit for the day, or perhaps you’ve tried to shop at a place that is blocked to Kit customers. First, check your balance in the Kit app to see if you have enough money, and check your daily spend limit. If that doesn’t solve the problem, ask your Boss (the grownup that set up your Kit app for you) for help understanding your spending limits and blocked merchants. 

If you are still having trouble using your card, have your Boss email us for help at support@heykit.com.au. 

Uh oh! If you lose your Kit card, make sure to let your Boss (the grownup that set up your Kit app for you) know right away. Then, lock your card using the steps below so that anyone that finds your card can’t get access to your hard-earned cash! 

1. In the Kit app on the Spend screen, click ‘Lock card’ 
2. Touch ‘Yes’ when asked ‘Are you sure you want to lock your card’. 
3. Your card is now locked! If you find it, you’ll need to get your Boss to unlock it. 

Then, to get a new card, ask your boss to go into your settings and click ‘Lost, stolen or compromised card’ to order a new one. 

Your Kit card looks cool and you may be tempted to snap a pic or show your friends, but just like a credit card, your Kit card number should be kept secret. You should only share your card details with your Boss and online shops you trust, and never take pictures of your card to share online. If you are unsure about whether to share your card details with someone, always check with your Boss first.

Try not to be too hard on yourself! Next time, give yourself some time to think through what you are buying. Do you need those lollies, or just want them? Understanding your wants and needs can help you make better decisions when it comes time to tap your card. 

Kit can’t help you get your cash back, but your Boss (the grownup that set up your Kit app for you) may be able to help you return the item. Returns aren’t always possible so it’s best to think through each purchase before you make it!

It’s a good idea to check your balance before and after you tap your card or buy something online. Check before to make sure you’ve got enough money, and check again after to make sure the right amount was taken out. If you think your balance is not correct, check with your Boss (the grownup that set up your Kit app for you).

Not quite! Your Kit card works kind of like a credit card in that you can use it to buy things, but it’s more of a buy now, pay now thing. You need to have money loaded on to the card before you can use it. You may need to tick off your Jobs in the Kit app and wait for PayDay. If you’re unsure what to do, ask your Boss (the grownup that set up your Kit app for you).

Want to get ahead of the curve? Head to the Kit app and tap Learn to get money fit with Kit. Kit will give you all the info you need to show off your savvy earning, saving and spending skills. Psst! If you tap Kit, they even tell you jokes!

If you have a valid Apple ID or Google account and Kit account, you can easily add your card to your digital wallet from the Kit app and use it to pay anywhere that accepts contactless payments. You’ll need to be over 13 to use Apple Pay, and over 16 to use Google Pay. Make sure you have the parent or carer that helped set up the Kit app nearby. They will need to approve by entering the Boss code and a one-time passcode that we will text to their mobile number. Then you can add your Kit card to your digital wallet. 

Make sure your Kit app is up to date before getting started. 

1. If you’re using an iOS device, your Apple Wallet app is already on your phone. If you are using an Android device, ensure you’ve downloaded the Google Wallet ™️ app. 
2. Open your Kit app and pass the phone to your parent or carer so they can log in to their Boss account. They will complete steps 3 to 6. 
3. From Boss overview, tap ‘Card available’ on the relevant child’s profile. 
4. Tap the ‘Manage’ button. 
5. Tap ‘Add card to Apple Wallet’ or ‘Add card to Google Wallet’. 
6. Follow the prompts to add the card.

 Your Kit card can be added to multiple devices, so your parent or carer can set this up on their device too. Need help?  Check out our detailed FAQs.